Discover new features and improvements to Moov.

Ask Moov, bank account statuses, & more

Ask Moov

Ask Moov is a new generative AI search tool within that makes searching for answers easy. Use the search field at the top of the page to type your question, and press return. You’ll get a summarized answer, plus links to sources within Moov documentation with more information.

Updated bank account response

The bank account response model now includes a new statusReason, which explains why a status has changed. If the change was caused by an ACH return, you will also now see achReturnCode and exceptionDetails fields.

We’ve also added a new updatedOn field to show when a status update occurred. This field has been retroactively added to all updates, however, all updates prior to 2024 should expect to see a timestamp in December of 2023.

The new fields are viewable within the bankAccount.updated webhook, the bank account GET endpoints, and within the Moov Dashboard.

Business representative requirements

As of January 8th, we’ll be requiring the full social security number for business representatives and individuals that need to be verified. We’ll be reaching out and asking for this information if it’s missing from current representatives.

Payment method IDs in the Dashboard

It’s now easier to find payment method IDs in the Dashboard. These IDs can easily be copied when viewing any wallet, and on the bank account and card detail views.


We gave the Dashboard a fresh coat of paint for the new year, but don’t worry, your workflow is not impacted. We improved the contrast on buttons, made better use of available space, and added other design-related improvements. Moov is a progressive web app, so we’re constantly looking at how we can improve the look and functionality on every device.

Our documentation now supports both light mode and dark mode. The site will update per your OS settings.


Moov is constantly improving. Subscribe to our changelog to find out what's new every two weeks.