Disputes
A dispute is a situation where a cardholder formally questions a transaction on their account with their card issuer. This could be for a number of reasons ranging from billing errors to fraudulent activity or dissatisfactory goods/services. If the dispute is recognized as legitimate, the issuer will reverse the payment (otherwise known as a chargeback).
You can simulate disputes, including winning or losing a dispute, in test mode. See our test mode guide for more information.
List disputes
GET
/accounts/{accountID}/disputes
Retrieve a dispute
GET
/accounts/{accountID}/disputes/{disputeID}
Accept dispute
POST
/accounts/{accountID}/disputes/{disputeID}/accept
Upload evidence file
POST
/accounts/{accountID}/disputes/{disputeID}/evidence-file
Upload evidence text
POST
/accounts/{accountID}/disputes/{disputeID}/evidence-text
Update dispute evidence
PATCH
/accounts/{accountID}/disputes/{disputeID}/evidence/{evidenceID}
Delete dispute evidence
DELETE
/accounts/{accountID}/disputes/{disputeID}/evidence/{evidenceID}
Submit dispute evidence
POST
/accounts/{accountID}/disputes/{disputeID}/evidence/submit
List dispute evidence
GET
/accounts/{accountID}/disputes/{disputeID}/evidence
Get dispute evidence
GET
/accounts/{accountID}/disputes/{disputeID}/evidence/{evidenceID}
Get dispute evidence data
GET
/accounts/{accountID}/disputes/{disputeID}/evidence/{evidenceID}/data