Disputes

A dispute is a situation where a cardholder formally questions a transaction on their account with their card issuer. This could be for a number of reasons ranging from billing errors to fraudulent activity or dissatisfactory goods/services. If the dispute is recognized as legitimate, the issuer will reverse the payment (otherwise known as a chargeback).

You can simulate disputes, including winning or losing a dispute, in test mode. See our test mode guide for more information.