Verification

Moov verifies the identity of individuals and businesses before enabling payment capabilities. This page lists the data Moov needs for each capability and how to track verification.

Why Moov verifies accounts

Banking regulations require financial institutions to verify customer identities before enabling certain capabilities. This includes:

Know Your Customer (KYC): Verifying individual identity
Know Your Business (KYB): Verifying business identity and beneficial ownership

All Moov accounts are checked against OFAC and sanctions lists to ensure they are not prohibited from conducting business in the United States.

Moov simplifies this process: request capabilities for an account, collect the required data, and Moov automatically starts verification.

When verification is required

Scenario	Verification required?	Capability
Storing money in a Moov wallet	✓	wallet.balance
Collecting money from another account	✓	collect-funds
Sending money to another account	✓	send-funds
Receiving payouts		transfers
Paying with a card or bank account		transfers

For business accounts, Moov verifies the business and its business representatives (control officers and beneficial owners). Verification doesn't start until you've added the representatives and set ownersProvided: true on the account.

Check verification status

Verification runs asynchronously and typically completes within a minute, though some businesses take several minutes. Track it through the capability: when verification data is missing or fails, it appears in requirements.currentlyDue or requirements.errors from the list capabilities GET endpoint and in the Dashboard. If Moov needs documents, troubleshoot capabilities lists acceptable documents and how to upload them.

Subscribe to capability webhooks to receive real-time updates on verification status:

Event	Description
`capability.requested`	Capability has been requested
`capability.updated`	Capability status changed (e.g., requirements fulfilled, verification complete)

Required verification data

The tables below list all verification data fields and their API paths. Moov may request additional documents to complete verification—these will appear in the Dashboard and the capabilities API.

Business profile

Set on profile.business via the accounts API

Field	API path	Status	Notes
Legal business name	`legalBusinessName`	Required
Doing business as	`doingBusinessAs`	Optional
Business type	`businessType`	Required
Address	`address`	Required	Must be a physical location; no PO boxes or registered agents
Phone	`phone`	Required
EIN	`taxID.ein.number`	Required	SSN can be used for sole proprietors
Description	`description`	Conditional	Required if `website` not provided
Website	`website`	Conditional	Required if `description` not provided
Industry	`industry`	Required	See industries endpoint; or use `industryCodes.mcc`
MCC code	`industryCodes.mcc`	Conditional	Required if `industry` not provided
Owners provided	`ownersProvided`	Conditional	Required for corporations, partnerships, and LLCs
Terms of Service	`termsOfService`	Required	Set on the account object

View requirement IDs for capabilities API

Field	Requirement ID
Legal business name	`business.legalname`
Doing business as	`business.dba`
Business type	`business.business-type`
Address	`business.address`
Phone	`business.phone`
EIN	`business.ein`
Description	`business.description`
Website	`business.description-or-website`
Industry	`business.industry`
MCC code	`business.industry-code-mcc`
Owners provided	`business.indicate-owners-provided`
Terms of Service	`account.tos-acceptance`

Representative(s)

Set via the representatives API

For details on control officers vs beneficial owners, see Business representatives.

Field	API path	Status	Notes
First name	`name.firstName`	Required
Last name	`name.lastName`	Required
Email	`email`	Required
Phone	`phone`	Required
Address	`address`	Required	Must be a residential address; no PO boxes or commercial addresses
Date of birth	`birthDate`	Required
Full SSN	`governmentID.ssn.full`	Required
Is controller	`responsibilities.isController`	Required	At least one representative must be a controller
Job title	`responsibilities.jobTitle`	Conditional	Required if `isController` is `true`
Is owner	`responsibilities.isOwner`	Conditional	Required if ownership ≥25%
Ownership percentage	`responsibilities.ownershipPercentage`	Conditional	Required if `isOwner` is `true`

View requirement IDs for capabilities API

Field	Requirement ID
First name	`representative.{uuid}.firstname`
Last name	`representative.{uuid}.lastname`
Email	`representative.{uuid}.email`
Phone	`representative.{uuid}.mobile`
Address	`representative.{uuid}.address`
Date of birth	`representative.{uuid}.birthdate`
Full SSN	`representative.{uuid}.ssn`
Is controller	`representative.{uuid}.is-controller`
Job title	`representative.{uuid}.job-title`
Is owner	`representative.{uuid}.is-owner`
Ownership percentage	`representative.{uuid}.ownership`

For additional requirements beyond verification, see our underwriting guide.

Troubleshoot verification

The business name could not be verified.

Double check that the provided name is the full legal business name and there are no typos. If everything is accurate, but the name cannot be verified, Moov will require one of the following: EIN letter from the IRS or Articles of Incorporation. The documents provided must list the name as entered into Moov's system.

The business address could not be verified.

Double check the address was entered correctly and that the business representative's residential address was not used as the commercial business address. Commercial addresses cannot be a PO box, commercial mailing receiving agency, or registered agent.

The business has a PO box, commercial mailing receiving agency, or registered agent listed as the commercial address.

Commercial business addresses cannot be a PO box, commercial mailing receiving agency, or registered agent. The address must be a valid, physical location where the business operates.

Moov can't verify the TIN or EIN.

Double check the EIN is correct and the legal business name exactly matches IRS records (including punctuation and abbreviations). If everything is accurate, and Moov returns a tax ID mismatch, you will need to upload one of the following documents showing the EIN and legal name: EIN confirmation letter from the IRS or a tax document (for example, a 1099).

The business does not have past processing statements.

Moov needs to understand the volume of transactions the business intends to process. You will need to provide the average number and dollar volume of transactions you will be processing monthly and the average dollar amount of individual transactions.

Do I need to run my users through KYC again if I am switching to Moov?

Yes. KYC requirements pertain to each relationship an account holder has with the sponsor bank, so we are required to perform these checks again.

How long does verification take?

It depends. Automatic verification can take less than a second but if there is an error or the data requires manual review, the process may involve additional information or documentation and take up to several days.

Are there special requirements for business representatives?

Yes. See our business representative guide for more information.