Payout fees

Provide customers and payout recipients multiple payout options. Offer no/low-cost standard ACH payouts alongside faster payout methods with higher fees, allowing recipients to choose their preferred payout method.

Your Moov fee plan determines fee amounts, including payout fees. For each supported payout method, you choose how the payout fee is funded.

  • Merchant fee (default): The fee is charged to the source's Moov wallet and the recipient receives the full payout amount. This is the default behavior.
  • Recipient fee: The fee is deducted from the destination before the funds are delivered and the source's Moov wallet is debited the original payout amount.

Recipient-paid fees are available for supported outbound payout methods:

  • ach-standard
  • ach-same-day
  • push-to-card
  • push-to-apple-pay
  • push-to-google-pay
  • instant-bank-credit

For payouts created directly through the API, you can choose the fee funding option when you create the transfer or payment link. If you omit the fee option, the merchant/business pays the fee.

Create recipient fee options by setting payout to destination or source. If not set, the default is source (funding wallet).

{
  "feePaidBy": {
    "payout": "destination"
  }
}

See the send funds tutorial or the payment links guide for more information.

Returns and failed payouts

If a payout fails before it's completed, the payout and the fee are fully reversed. If a completed ACH credit is returned, only the original amount paid out to the recipient is returned to the source Moov wallet - the payout fee is not refunded.