Onboarding links
Use Moov’s hosted onboarding process to create business or individual merchant accounts right in the Dashboard. Pre-fill data, then select capabilities and a pricing fee plan. Send the form directly to merchants to complete on their computer or phone.
Onboard form
Navigate to Accounts > Onboarding links to create a new onboarding link or view the status of links you’ve sent out for completion.
The onboarding form allows to create business or individual accounts. You can prefill existing customer data like names and contact info. You’ll select capabilities for the account, as well as a pricing plan.
You can provide an optional return URL and terms of service URL under Advanced options. A return URL is where you would like to send users after they’ve completed the form. If you need users to agree to your own terms of service, you can provide the URL in that field.
If you’ve set up brand colors, the onboarding flow will reflect your branding when you send the link to a merchant. The merchant can finish the onboarding process on their own device.
Capabilities
Select a business or individual account type and choose the capabilities for the account. Capabilities allow Moov accounts to receive transfers or send money to other accounts. Each capability will have a set of requirements that need to be met before it can be enabled.
- Transfer: Authorize debit transfers
- Wallet: Store funds with Moov
- Send funds: Send funds to another account
- Collect funds: (business accounts only): Collect funds from another account
- Card issuing beta: (business accounts only): Provide a virtual card to a merchant
Visit the capabilities section for details about functions and requirements.
Pricing plans & disclosure
Select a standard plan, which has a $500 monthly transaction minimum, or set up a custom interchange plan. For some fees, you have the option of choosing an all-in model, or you can also assign specific fees based on fee types.
Once you create a plan, you can assign it to one merchant or reuse it for many merchants. Merchants must agree to and accept the fee plan before it can go into effect.
Cost plus: With a cost plus plan, card networks’ interchange fees and Moov’s processing markup are passed along to the merchant. Cost plus plans are beneficial for merchants with a high and varied transaction volume that prefer to have more control over fees. Fees are broken down into a more digestible and transparent format.
Flat rate: With a flat rate plan, you can lump all the processing fees together with a flat rate customized for each merchant. Flat plans are beneficial for merchants with a low transaction volume that prefer a predictable solution over lowering cost as much as possible.
When you set up a merchant with a fee plan, they will receive a pricing disclosure they need to accept. The pricing disclosure shows the rates for the following:
- ACH
- Card acquiring
- Instant payments (RTP)
- Transaction management fees
- Platform fees
- Network fees
Familiarize yourself with billable events. A billable event is an action on Moov’s platform which triggers a fee assessment. Fees from billable events are assessed in real time and charged to the merchant’s wallet. The debit transaction from the merchant’s wallet contains the following properties.
Transaction type:Moov feeSource: Can be one ofTransfer,Dispute, orFeeMemo: Describes the fee charged. For example,Fee for card payment.
Moov will roll up fees related to the same source. For example, a card payment transfer’s Moov fee will be the sum of all the fees that were charged for a successful card transfer. Typically, the Moov fee wallet transaction will be completed immediately after the source is in its final state.
| Billable event | Description | Fee condition |
|---|---|---|
| ACH volume | Individual ACH debit and credit transactions originated on the platform. |
ach-credit-same-day ach-credit-standard ach-debit-collect ach-debit-fund |
| ACH return NOC | ACH exceptions, including returns and notices of change (NOC). |
unauthorized authorized noc |
| RTP volume | Completed, successful Real-Time Payments (RTP) disbursement transfers. |
|
| Push volume | Push-to-card disbursement transfers. | approval decline |
| Pull volume | Pull-from-card instant funding transfers, including sales, refunds, and declines. |
approval decline refund |
| Card settled volume | Completed, successful card acquiring payment transfers. |
cardBrand cardType |
| Card auth volume | Card acquiring payment authorizations, regardless of outcome, including sales, refunds, and voids. |
decline refund void |
| Dispute count | Initiated or received dispute. | |
| Card verification count | Verifying a cardholder’s account details when linking a card. |
|
| Card update count | Details of a card on file are updated through Moov’s card account updater service. |
|
| Instant verification count | Instant micro-deposit verification. | |
| Wallet fee | Charged monthly per merchant for maintaining access to the platform. |
|
| Payment acceptance fee | Charged monthly per merchant with collect-funds and/or send-funds capabilities. |
|
| PCI fee | A monthly maintenance fee for PCI compliance and monitoring all merchants. |
View our full pricing and fee plan guide for more information.
Merchant communication
When you’re ready to send the link to a merchant, simply copy the link and send it via email or SMS. A merchant must accept the pricing fee plan and agree to the pricing disclosure before the plan can go into affect. You are responsible to your merchants for communication regarding pricing models.
Any changes or updates to a fee plan must be communicated to and accepted by merchants.