Support
Moov partner accounts and merchants onboarded via the hosted onboarding process can chat with Moov support or submit a ticket directly from the Dashboard.
You can find the chat icon on the bottom right from any view within the Dashboard. Clicking on the chat icon opens up the support modal where you can start a chat with Moov's support team or open a support ticket. You also have access to an AI search query and helpful links.
Chat
We have actual humans ready to help both partner and merchant accounts. Open the chat and someone from Moov will be in touch shortly.
Tickets
Partners and merchants can submit tickets for the following support types:
- Problem: Technical issues, such as bugs or difficulty working with our API or Dashboard. It's most helpful to provide the steps or flow that led you to encounter the issue.
- Feedback: Feature requests, such as improvements to existing features or brand new features. It's most helpful to provide how you would use a feature or why it's important.
- Question: Any other question that may not fit into a problem or feedback scenario.
Merchant access
Merchants only have direct access to the Dashboard's support UI if they were onboarded via hosted onboarding.
To provide other merchants direct access to Moov support, use our support API to build an integration within your app. By setting up an integration, you can hand off support to Moov. Within the Dashboard you have access to view messages between your merchants/connected accounts and Moov support. Additionally, you have the ability to close tickets once issues have been resolved.
To view a merchant's support messages, navigate to their account in the Dashboard and click on their Support tab.
