Documents
Navigate to Settings > Documents to view or upload documents needed to verify your account.
Upload documents
Moov requires documents for a number of use cases including but not limited to, business and representative verification and underwriting. Below are the parameters for uploading files:
- Max size: 10 MB
- Max number of files per account: 50
- Acceptable file types: CSV, JPG, PDF, PNG
Click the New document button to upload a document.
Once a file has been uploaded, it will have a status of Pending until Moov has reviewed the document. Depending on the requirements the document was intended to satisfy, Moov will review the file and either approve or reject the file, and its status will change to Approved or Rejected accordingly.
Once a document is uploaded, only members with administrator roles can view documents from the document list.
Merchant statements
Click on the Statements tab to view merchant statements. Merchant statements for the previous month's activity will be available on the first day of the following month. Merchant statements will include a summary of the following:
- Fee names
- Transaction processing fees for all rails
- Count of instances of the fee assessed
- Total fee amount assessed
- Network passthrough fees - card network fees
- Interchange report (cost-plus plans only)
For merchants on a cost-plus fee plan, you’ll also receive a detailed interchange report that breaks down charges by interchange or discount program and rate.
