1. Guides
2. Dashboard
3. Accounts

When you enter an account’s page, you have the ability to view and manage information, files, and data.

Overview

Under Overview, view all the data you’ve collected about the legal entity, its transfer activity, and its available payment methods. This is also where you can view information about business representatives for a business account.

We require all business accounts to have business representatives on file, including at least one control officer. For certain business types, we need information on everyone who owns 25% or more of the company. See our business representatives guide for more details.

Edit account information

You can update an account profile via the Moov Dashboard overview tab. Select the individual or business account you’d like to update and click edit on the field you want to update.

If a certain field is locked and you can’t update it, this is due to the verification or underwriting status of the account.

View errors and actions

We surface an orange banner at the top of the overview tab for accounts with errors or missing capability requirements. Click Fix now next to any listed error to address the issue, or enter the account page to take action on a requested capability.

Additionally, a ! indicator will appear in the account row if a requested capability requires further action.

Wallet

Under Wallet, you can view a wallet’s balance, cash out or add funds, and view transactions. You can filter and search wallet transactions, as well as see transaction types, and the details that initiated the transaction.

Transfers

Under Transfers, you can view all transfers associated with a particular account. Filter to search for certain transfers, or view the status of different transfers.

Capabilities

Under Capabilities, you can view capability requests along with the outstanding data requirements and the status of each capability. You also have the ability to manually request or unrequest a capability. See our capabilities guide for details about each capability and its corresponding information requirements.

If a capability you’ve requested is in a pending state due to missing information, you’ll be able to see this on the capabilities page. When you click View missing requirements, you’ll receive guidance on what kind of information you need to provide before the capability is enabled.

Documents

Under Documents, you can find the file upload feature. File upload covers a number of use cases including but not limited to, individual identity verification and business underwriting. You may need to provide certain documents in order to enable capabilities or keep capabilities enabled for an account. Below are the parameters for uploading files:

• Max size: 10 MB
• Max number of files per account: 50
• Acceptable file types: CSV, JPG, PDF, PNG

Once a file has been uploaded, it will have a status of pending until Moov has reviewed the document. Depending on the requirements the document was intended to satisfy, Moov will review the file and either approve or reject the file, and its status will change to approved or rejected accordingly.

Note that only team members with administrator roles can view uploaded documents.

If you need to delete a document, or upload more than 50 files for an account, please contact Moov support and select submit a support ticket for technical issues. For security purposes, after a document has been uploaded, account holders can no longer view that document (only Moov admins can view uploaded files).

You can also upload files with the files POST endpoint.

Underwriting

When creating a new account in the Dashboard, you can submit the required underwriting information as a part of the process.

Check the underwriting guide to view the various underwriting statuses.

Settings

Under Settings, you can view and edit contact, transfer, and metadata details, register domains with Apple Pay, and disconnect accounts.

Disconnect accounts

In Settings, you have the ability to disconnect accounts. Once you disconnect an account, you will no longer be able to interact with it. Disconnecting an account does not delete the account, its Moov wallet, or account history. By disconnecting an account, the following actions are no longer available:

• Edit profile
• Edit past transfers
• Upload documents
• Create new transfer
• Create new payment method
  Once you disconnect an account, the action cannot be undone.

  Disconnecting an account removes the ability to interact with it. You’ll continue to have read-only access to the account for reporting purposes. The following actions will no longer be available:

  • Edit profile
  • Edit past transfers
  • Upload documents
  • Create new transfer
  • Create new payment method

  Disconnecting an account does not delete the account, its Moov wallet, or account history.

To disconnect an account, navigate to Accounts > Settings within the account you want to disconnect. You will see a section labeled Disconnect Account. Disconnected accounts will no longer appear in your list views, but you can still view them using the filter in the Account status section of the filters.

FAQ