1. Guides
2. Dashboard
3. Accounts

When you enter an account’s page, you have the ability to view and manage information, files, and data.

Create accounts

You can create a new account by clicking the New account button. Select Onboarding link to use Moov’s hosted onboarding process. You also have the option of manually creating an account.

Underwriting

When creating a new account in the Dashboard, you can submit the required underwriting information as a part of the process. Check the underwriting guide to view the various underwriting statuses.

Filter accounts

You can filter accounts by capability and/or capability status. Combine the two filters to view a variety of account list combinations, such as all accounts with the send funds capability enabled.

You can also filter by accounts that require action. If you see an ! indicator in an account row, you can click on the indicator to find details about what action is needed, such as missing documents. You can also open the filter menu to filter all accounts by Action needed.

Account view

Click into an account to see details. On the Overview tab, you’ll see all the data you’ve collected about the legal entity, its transfer activity, and its available payment methods. This is also where you can view information about business representatives for a business account.

We require all business accounts to have business representatives on file, including at least one control officer. For certain business types, we need information on everyone who owns 25% or more of the company. See our business representatives guide for more details.

You can update an account profile via the Moov Dashboard overview tab. Select the individual or business account you’d like to update and click Edit on the field you want to update. If a certain field is locked and you can’t update it, this is due to the verification or underwriting status of the account.

We surface an orange banner at the top of the overview tab for accounts with errors or missing capability requirements. Click View details or other instructions next to any listed error to address the issue.

Wallet

In the Wallet tab, you can view a wallet’s balance, cash out or add funds, and view transaction details. Additionally, you can filter and search wallet transactions.

Transfers

Under the Transfers tab, you can view all transfers associated with an account. Search by transfer or group ID, or use the filters to search for transfers within a specific date range or by status.

Capabilities

Under the Capabilities tab, you can view capability requests along with the outstanding data requirements and the status of each capability. You also have the ability to manually request or unrequest a capability. See our capabilities guide for details about each capability and its corresponding information requirements.

Documents

Under the Documents tab, you can find the file upload feature. File upload covers a number of use cases including but not limited to, individual identity verification and business underwriting. You may need to provide certain documents in order to enable capabilities. Below are the parameters for uploading files:

• Max size: 20 MB
• Max number of files per account: 50
• Acceptable file types: CSV, JPG, PDF, PNG

Once a file has been uploaded, it will have a status of pending until Moov has reviewed the document. Depending on the requirements the document was intended to satisfy, Moov will review the file and either approve or reject the file, and its status will change to approved or rejected accordingly.

Note that only team members with administrator roles can view uploaded documents.

If you need to delete a document, or upload more than 50 files for an account, please contact Moov. For security purposes, after a document has been uploaded, account holders can no longer view that document (only Moov admins can view uploaded files).

You can also upload files with the files POST endpoint.

Settings

Under the Settings tab, you can view and edit contact, transfer, and metadata details. Additionally, you can:

• Set brand colors
• Set up automatic sweeps/payouts
• Register domains with Apple Pay
• Disconnect accounts

Brand settings

Moov offers light and dark mode brand settings. Colors you select for light and dark modes will be used as accent colors throughout the customer’s user experience, including the payment link UI.

Disconnect accounts

Disconnecting an account removes the ability to interact with it. You’ll continue to have read-only access to the account for reporting purposes. The following actions will no longer be available:

• Edit profile
• Edit past transfers
• Upload documents
• Create new transfer
• Create new payment method

Disconnecting an account does not delete the account, its Moov wallet, or account history.

To disconnect an account, navigate to Accounts > Settings within the account you want to disconnect. You will see a section labeled Disconnect Account. Disconnected accounts will no longer appear in your list views, but you can still view them using the filter in the Account status section of the filters.

Pricing

Under the Pricing tab, set up or view details of an account’s fee plan. The easiest way to add a fee plan to an account is through the hosted onboarding process. When adding a new account, you can create an onboarding link that will detail the fee plan you’ve chosen for the account. The merchant is required to view and agree to the plan before it can go into affect.

View our pricing and fee plan guides for more information.